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How vivo4d1 Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open an account, deposit via DANA, OVO, or GoPay, and move through the lobby — and what we do with it.

Account data handled with careDANA, OVO, GoPay deposit contextYour right to access and correct dataDirect contact channel for data requestsApplies where local law permits

Explore the Lobby Read FAQ

Data We Collect and Why We Use It

vivo4d1 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on vivo4d1, we collect the details you submit — name, email address, contact number and the wallet identifier you use when depositing through DANA, OVO or GoPay. We also log device type, IP address and session activity to keep your account

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secure and to meet the platform's fraud-prevention obligations. Payment transaction records are retained to verify deposits and process withdrawal requests accurately; these records include the wallet reference number returned by your e-wallet provider after each transfer. We do not sell your personal data to third parties.
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Data shared with payment processors — such as the DANA or GoPay gateway — is limited to what those processors need to complete your transaction. Cookies and similar tracking tools are used to maintain your session state and to measure how pages are used so we
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can improve navigation. You can adjust cookie preferences through your browser settings, though some session cookies are necessary for the account area to work. If you are in Batam or elsewhere in Indonesia, the same policy applies to your account regardless of how you access the
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lobby — mobile browser, saved shortcut or direct URL.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Security and Your Account Rights

We apply access controls and encryption to account data at rest and in transit. Your payment details — including e-wallet identifiers tied to DANA, OVO or GoPay deposits — are handled under the same security layer as your login credentials. You have the right to ask us what we hold, to request corrections, and to ask us to delete your data subject to any legal retention obligations we must meet.

Data Retention Transaction and account records are kept for as long as needed to meet legal and operational obligations. Once no longer required, data is deleted or anonymised in line with our internal schedule.

Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand page usage. You can block non-essential cookies via browser settings without losing account access.

Account Security Login requires your registered email and password, with OTP verification sent to your mobile number when we detect a new device or unusual access pattern on your account.

Requesting Changes Submit a data correction or erasure request through live chat or email. Include your account name and your preferred e-wallet type so we can match your record accurately.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to request a correction, or need to understand what we hold on your account, our support team is the right place to start. We handle data requests separately from general account queries so your request gets to the right person without delay.

Team online

Live Chat

Start a live chat session from the account area. Identify your request as a data or privacy matter so the agent routes it correctly to our data team.

Email Support

Send your data request by email with your registered account name and the wallet type you use — DANA, OVO or GoPay — so we can locate your records.

Account Help Desk

Log into your account and use the Help section to submit a formal data access or deletion request. We acknowledge requests and follow up in writing.

Privacy Policy — Questions We Get Asked

These are the questions we hear most often about how personal data works on the platform. If yours is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, email address, contact number and the e-wallet identifier you use for deposits — DANA, OVO or GoPay. Device and IP data are logged for security purposes.

We do not sell your data. Payment processors like the DANA or GoPay gateway receive only the transaction data they need to complete a deposit or withdrawal on your account.

We retain account and transaction records for as long as legal and operational requirements apply. After that period, records are deleted or anonymised according to our internal data schedule.

Yes. Send a request by email or through live chat with your registered account name and wallet type. We will confirm receipt and respond with the relevant details in writing.

Submit a deletion request via the Help section in your account or by email. We will process it subject to any legal retention obligations and confirm once complete.

Wallet identifiers linked to your deposits are stored under the same encrypted access controls as your login credentials. We do not store full wallet credentials beyond the reference needed for transaction records.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How vivo4d1 Handles Your Personal Information

Data Handling, Security and Your Account Rights

Contact Us About Your Privacy

Live Chat

Email Support

Account Help Desk

Privacy Policy — Questions We Get Asked

01 What personal data does vivo4d1 collect when I register?

02 Does vivo4d1 share my data with third parties?

03 How long is my account and payment data kept?

04 Can I request a copy of the data held on my account?

05 How do I ask vivo4d1 to delete my personal data?

06 Are my DANA, OVO and GoPay wallet details stored securely?

Privacy Policy

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